We get asked this one fairly often. Getting an email from us through and into your email inbox is no easy task. Between us and you, a lot of computers have to receive the email, review it and then decide if they’re willing to pass it through to it’s next stage. Any of those players along the route may decide to break the chain and hang onto your email.
If you’re having issues receiving emails….
First, if you ever feel you’ve been invited to a pickup hockey game yet haven’t received an email, simply login to our website. You will see all upcoming games you’re invited to listed for you once you login. Yes, it’s a pain if you’re not getting those emails to remind you but that will immediately answer your question “Have I been invited to Dan’s game yet?”. Please take this step before sending emails/texts to your organizer.
- Check your email client spam folder and policies. The simplest solution is that you did actually receive it but your email client decided the email wasn’t important enough for you to actually read. Check spam folders, add us to whitelists etc. How you do that is dependent on your email client.
- Talk with your email server admin. If you’re using a corporate email then your server admin may be holding our emails back. Submit a support request with details to your server admin.
- Not much after 1 and 2 actually….but keep reading…and please send us an email at team at 20skaters.com, including your username and email address. We’ll do out best to diagnose for you.
Our Approach To Sending Emails
We send all our emails using our partner Sendgrid. We do this because they spend their days helping partners like us get our emails delivered. We send tens of thousands of emails every month and we do our best to ensure our emails have their best chance to getting to your inbox.
As an example of this, our stats for the past month are:
- 99.95% emails delivered.
- 0.05% emails bounced.
- 99% reputation.
While those are strong stats, I fully understand that you could care less if you’re once of those 0.05% not getting your emails.
We’ll keep trying to get emails through but I thought it may help to shed some light on the work we do in attempting to achieve this.